To improve efficiency and quality of ICT support services, ICT has put a new ICT Service Desk into operation. The new Service Desk will operate daily from 7:45am to 5:00pm, Monday to Friday and will offer a single point of contact when reporting any daily IT support issues. Among the changes in the new system include:
What is Google Drive?
Google drive is a free online file storage and sharing platform.
Why Google Drive?
- Safely keep all your files and documents in one place and then access them from any device, anywhere
ICT Service Request Form (ILRI)
Roaming is the service that enables a mobile phone customer, while outside the geographical coverage area of their home network, to access the portfolio of services they subscribe to while at home. The suite of services that can be accessed include voice, SMS and Data services or Voice and SMS only depending on agreements in place.Roaming costs are much higher than normal local rates and there is therefore need to manage them. Below some FAQs and tips explaining how you can do this.Frequently Asked Questions on Roaming
To read very informative blog on different types of video conferencing written by Tania Jordan go to http://bit.ly/b9TTlz.
Webex allows you to exchange information, make decisions, and collaborate with anyone, anywhere, online. It's fast and easy!
Get guidelines on how to setup a webex meeting from the attachment below.
The ICT unit is pleased to officially announce Remote ICT support , both on and off campus (As long as you have an internet connection). This is a secure remote service that allows us, with your consent and permission to either take control of your computer to resolve your ICT problems through screen sharing or show you what steps to take while observing your actions to resolve the same in the shortest time possible. It shall be accompanied by a phone call.
The Remote ICT Support Service ensures:
Screen sharing Using Skype
Share your desktop with friends – for free.
Sometimes trying to explain what you are seeing on your screen to someone on a call just doesn’t work.
With screen sharing you can easily show exactly what you are looking at by simply calling your Skype contact and sharing all or part of your desktop.
Its Easy to share,Show all or part of your screen and best of all, it’s totally free.
Teleconference from your Desk
The Conference feature lets you have up to eight parties, including yourself, in a telephone converstion. The other parties besides yourself can be on trunks (outside lines).
To set up a conference,
1.During a call, scroll through the prompts on your handset's display and select Start Conference? Or press the Transfer (TRANSFR) key.
2.Dial the extension you want to add, or dial 83 (or 84 for private calls) and the outside number.
Ever wished that you could reach more people with your workshop, seminar or other meeting? Are there people who really wanted to attend your meeting but were unable to travel? We can now help you make your meetings available online.
Using UStream www.ustream.tv (recommended by our colleagues at IFPRI) we can stream live video on the internet with no investment in infrastructure, no hosting or 3rd party provider fees. All you need is a webcam, a relatively small amount of bandwidth (200Kbps) and a UStream account.
Our colleagues on the ILRI campus in Ethiopia suffered with greatly degraded internet access for much of May as ETC struggled to migrate clients to the new SEACOM cable. The connection has now stabilised and we have some much BETTER news for the future.
TODAY the satellite capacity to the campus was doubled to 2Mbps incoming 1Mbps outgoing. This means that when the ETC link fails and we route traffic through the satellite we can do much more work at reasonable speeds before the link is filled.
The World Agroforestry and ILRI’s membership of KENET now gives our scientists access to resources that are not available on the public internet. KENET has launched a gateway to link Kenya’s Research and Education network to the regional networks around the world: GEANT in Europe; Ubuntunet in Africa; Internet2 in the Americas and APAN in Asia.
Although the link between Africa and Europe is not as fast as the advanced networks in other parts of the world we will still be able to make use of information, tools and resources that our collaborators make available to us.
Safaricom has added 20% more bandwidth capacity for the World Agroforestry Centre’s main internet connection at no additional cost. This brings the capacity up to 12Mbps and reduces our cost per Mbps.
The additional bandwidth will minimise the times that we we experience congestion on our available capacity. Currently this only occurs when transferring large volumes of data or when providing backup for ILRI's internet connection.
Spam Manager will identify spam messages on your behalf and direct them to your personal Spam Manager account. Spam Manager service shall be activated Wednesday, May 12, 2010.
These tips are also available in French Language
And if it’s not, what are the implications and potential solutions? Ian, Etienne and Erik puzzle it out!
Gropu Discussion on connectivity issue
Group Discussion on connectivity issue
Today’s scientific work is becoming more networked!
Erik Bongcam-Rudloff, associate professor of bioinformatics at the Swedish University of Agricultural Sciences (SLU), talks about networked science and the need for high bandwidth.
Erik argues: ‘Good internet connectivity is more imperative than ever before.
Erik Bongcam Rudloff
Erik Bongcam Rudloff
At a breakfast meeting for stakeholders on Monday 23 March 2009 SEACOM confirmed that their project to lay submarine optic fibre cable down the coast of East Africa is on schedule and will be operational in July [that’s 2009!].