CGIAR Service Desk Contacts for ILRI

Service Desk hours are from 07:45 to 16:30, Monday to Friday. A staff member is on call for emergencies at other times.

Kenya

Tel.       +254 20 422 3500 (x3500)
Mob.     +254 711 03 3500 (on call)
IVDN     +1 650 833 6660 (switchboard: then x3500)

Ethiopia

Tel.      +251 116 17 2500 (x2500)
Mob.    +251 912 50 7389
IVDN    +1 650 833 6646 (switchboard: then x2500)

Email: servicedesk@cgiar.org

You are advised at all times to address ICT issues and requests to the service desk rather than individual staff. This will allow for appropriate logging and effective follow up to completion.

Self Service

If you have forgotten your password you can reset it here: http://password.ilri.org (provided you have registered in advance); you may also update details in your directory profile (your mobile phone number, office location etc.).

Remote Access to Email

You may access your email using a web browser at https://owa.cgiar.org  or, for mail hosted in Addis: https://outlook.ilri-eth.cgiar.org

Visitor Services

Guest Wi-Fi and other ICT services are provided as a courtesy for visitors, colleagues attending conferences etc. (Connect to ILRI_WIFI). They may not be used by consultants and visiting staff for longer than five days without registration with ILRI and upon which pro-rated charges will be payable.